Optimizing user experience is a basic tenet of operational success, but it grows more challenging by the day. The more we become dependent on our networks, and the more devices and applications we need, the more complex digital experience management (DEM) becomes.
The answer? Automated digital experience management solutions. See how these solutions are a game-changer when it comes to improving cost savings, operational efficiency, and digital experience for all users.
What is a Digital Experience Management Solution?
A DEM solution analyzes digital performance from the user’s perspective. This includes application, network, and endpoint performance.
The Power of User-Centric Insights
Why do these solutions focus on the user’s perspective? Because it doesn’t matter how well a network appears to be operating if it isn’t meeting user needs.
DEM solutions provide real-time, individualized insights into device performance and the end-to-end user experience. For example, a DEM solution could reveal that a frequently used application lags on a segment of devices because of outdated firmware.
These insights matter. How much more efficient and productive will employees be with an application that runs as it should instead of causing work delays? When it comes to efficiency and cost savings, every improvement helps.
Transforming Insights into Actionable Cost Savings
Here is how the insights these solutions deliver transform into actionable cost savings.
Operational Efficiency
DEM solutions operate automatically using AI-powered engines. This allows them to:
- Automate routine IT tasks. This includes running network tests on end user devices. With hundreds to thousands of devices connected to the network, working with a solution that can test all devices and automatically report any problems or failures to IT is a significant time-saver.
Bonus: Some solutions will automatically identify the root cause of any problems and provide actionable resolutions for faster Mean Time to Resolution.
- Reduce downtime by predicting and addressing issues before users report them. The faster problems are identified, the faster they can be resolved. Many users might forgo reporting a problem if it seems small. If we look at our example above of an application that lags, would users report the issue if the lag was three seconds or less? What about ten seconds? A minute? When does it become too much of a disruptive experience? And does the resolution now take longer because the problem has worsened over time? Far better for IT teams to have advanced, proactive reports of issues so that resolutions can be implemented immediately.
Bonus: IT will know immediately if the issue exists across devices and is impacting more than one employee.
Enhanced User Experience
Improved device performance – thanks to the insights from DEM solutions – directly boosts employee productivity. Additionally, insights inform decision makers as to what problems users actually need solved. This supports targeted spending on the tools employees truly need to perform all tasks optimally.
Finally, automated analysis, testing, alerts, and troubleshooting all free up IT resources to focus on strategic initiatives.
Cost Optimization
Because DEM solutions deliver complete visibility into the end-to-end experience of users, these solutions will identify underutilized or unnecessary resources. This allows companies to stop paying for tools they don’t need, leading to cost savings.
Further cost savings are delivered through the proactive, real time identification of issues which allows IT to solve problems before they become expensive headaches.
Choosing the Right DEM Solution
There are a number of digital experience management solutions available. We recommend looking for:
Comprehensive monitoring across user devices
Analysis should be end-to-end. This includes user devices, applications, platforms, hardware, software, and infrastructure. Every touch point on the user journey should be visible to IT.
Actionable analytics
Analytics should inform IT and provide options for steps forward, not merely present data. In-depth issue details and solutions should be automatically delivered to IT whenever a problem is detected.
Easy integration
The DEM solution should easily integrate into user devices. It should not be disruptive for users, nor should it negatively affect other testing, monitoring, or analytics processes.
Remote support
One of the benefits of DEM solutions is that they make it possible for IT to view device performance from any location at any time. However, it’s important to make sure that IT can also troubleshoot performance issues remotely. This will significantly reduce the Mean Time to Resolution.
Historical analytics
Device performance can be impacted at any time for innumerable reasons. DEM solutions should allow IT to “go back in time” and review performance analytics from a specified point in the past. This is the only way to deliver complete visibility and ensure there are no unsolved mysteries driving up costs and impacting operations.
The Wyebot DEX Agent
Wyebot’s digital experience monitoring solution is an application that runs as a background windows service on individual user devices. It collects telemetry data reported by the ICA SDK and/or Microsoft Windows Operating System. Some of the data reported by ICA is Intel proprietary and only available to Intel ICA Program partners, such as Wyebot.
- Proactively identifies issues
- Drills into specific device performance
- Reduces Mean Time to Resolution
- Keeps track of WiFi experience as users move throughout their workspace
- Monitors WiFi coverage and signal strength
- Identifies dead spots
- Remotely runs network tests on end user devices
- Delivers complete performance visibility from remote locations
- Automatically identifies the root cause of issues
Take Control of Your Costs with DEM
The easiest way to cost savings and operational excellence is through AI-powered, proactive, user-centric insights and automation.
Ready to see how DEM can radically improve your digital experience? Let’s talk.
Further Resources
Wyebot is the leader in AI-driven WiFi Automation. Our sensor, cloud, and client device technologies eliminate wired and WiFi network issues and improve the digital experience for every user, independent of location. Our award-winning, first-to-market, innovative solutions are changing people’s lives in the enterprise, healthcare, manufacturing + warehousing, MSP, retail and education industries.
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